Return & Exchange Policy

HOW DO I APPLY FOR THE RETURN?

To return an item, please email us at sale@umeraayan.com or call us at  +92 314 9233311 with the return reason and order details. 

Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department, UmeraayanPlease note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns with 5-7 working days of receipt. 

During busy periods please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to the E-commerce team by contacting us via email at sale@umeraayan.com within 10 days of the delivery date. 

The product/s must be unused, in the original packaging with labels and protective stickers attached.

This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

DO YOU OFFER REFUND? 

Yes, we do offer refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.

In the case of REFUND shipping and handling charges will not be refunded. 

The minimum period for processing refund is 7-10 working days depending on the mode of payment.

RETURNS: OUR ADDITIONAL POLICY

RETURNS: CUSTOMIZED & MAKE TO ORDERS

Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.